Shipping policy

Shipping Policy✨

At Steph Harris Jewellery, every piece is handmade with care, intention, and a little bit of magic. This shipping policy explains how your order is processed, packaged, and delivered, so you always know exactly what to expect.📦

Processing Times:

All jewellery is made or prepared in my Buckingham studio.

Processing time: 3-5 business days.

Commission pieces are negotiated and generally take 2-3 weeks from agreement of the piece to be made.

Orders placed after 3pm are processed the next business day.

Weekends and bank holidays are not counted as processing days.

If your order is urgent, please reach out,  I’ll always do my best to help.🚚

Delivery Options & Timeframes (UK)

I ship all orders using Royal Mail Tracked services for safety and peace of mind.

Royal Mail Tracked 48 : 2–3 business days

Royal Mail Tracked 24 : 1–2 business days

Royal Mail Special Delivery — Next business day (guaranteed by Royal Mail)

Delivery times are estimates provided by Royal Mail and may vary due to weather, strikes, or seasonal delays.

💰 Shipping Costs

Tracked 48: £3.95

Tracked 24: £4.50

Special Delivery: £10.95

Free UK shipping on orders over £50

You can also choose to collect from myself, if you're local.

🎁 Packaging

Every order is packaged with care using jewellery boxes and protective wrapping.
Gift messages can be added at checkout at no extra cost.

🔍 Tracking Your Order

Once your order has been shipped, you’ll receive a tracking link via email.
All orders are fully trackable from dispatch to delivery.If you don’t receive your tracking email, please check your spam folder or contact me.

🏠 Address Accuracy & Failed Deliveries

Please ensure your delivery address is correct at checkout. If a parcel is returned to me due to an incorrect address or missed delivery attempts: I can resend it, a re‑shipping fee may apply, Or I can refund the order (minus original shipping costs)

📮 Lost, Delayed, or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, please contact me within 7 days of delivery. A parcel is considered “lost” once Royal Mail confirms it cannot be located.

Damaged items will be replaced or refunded

I may request photos to help with Royal Mail claims. Your peace of mind matters, I’ll always support you through the process.

Returns & Exchanges

For returns, please see my Returns Policy (linked separately on my site).

📬 Contact

If you have any questions about shipping, please email:

jewelsandgemswithlove@gmail.com

Updated 09/2026