Refund policy

Refund Policy

Returns:

Please read the information below to see if your order qualifies:

  • Request to return must be submitted from the buyer within 7 days of purchase.
  • To receive a full refund, items must be sent back to Jewels and Gems with Love within 14 days of purchase date.
  • The buyer is responsible for the cost of returning the items.
  • Refunds will be issued once the item has been returned. The refund will be returned to the original payment source and should take 5-10 days to process.

The following items can not be returned:

  • Earrings
  • Bespoke/Customised pieces.
  • Sales/Clearance items.

Conditions of returns:

  • Buyers are responsible for all shipping costs.
  • The item must be returned in its original condition.

For all refund inquiries please email myself at:

jewelsandgemswithlove@gmail.com 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jewelsandgemswithlove@gmail.com. Please note that returns will need to be sent to the following address: 59 Manor Park Buckingham MK18 1RB

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jewelsandgemswithlove@gmail.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, 

  • Earrings
  • Bespoke/Customised pieces.
  • Sales/Clearance items.
  • Gift Cards


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jewelsandgemswithlove@gmail.com.

Updated 09/2026